Shipping Policy

Last Updated: October 11, 2026

Thank you for shopping with Maysen Jane! We believe every order should be a delightful part of your self-care experience. Our goal is to make the shipping process as smooth and transparent as possible, so you know what to expect from the moment you place your order until it arrives at your doorstep.

1. Order Processing

All orders are subject to product availability, payment verification, and processing by our fulfillment partners.

Processing times may vary depending on the products ordered, inventory availability, and fulfillment location.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations & International Shipping

Maysen Jane offers shipping within the United States and to select international destinations, depending on product availability and fulfillment partner capabilities.

Because our beauty, skincare, wellness, and comfort products may be fulfilled by different suppliers, international shipping availability can vary by product.

Certain products may be available for domestic shipping only, while others may qualify for international delivery.

Available shipping destinations and shipping options will be determined during checkout based on your delivery address and the items in your cart.

International Orders

International orders may be subject to additional customs duties, import taxes, and other fees imposed by the destination country. Unless otherwise indicated at checkout, these charges are the customer's responsibility.

International delivery times may vary due to customs processing, local carrier services, and destination-specific requirements.

If a product cannot be shipped to your location, you may need to remove that item from your cart before completing your purchase.

For questions about international shipping availability, please contact us at maysenjanellc@gmail.com.

3. Shipping Rates

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Rates may vary depending on your location, the products ordered, package weight, and the fulfillment provider.

Any available free shipping promotions will be clearly communicated on our website and applied to qualifying orders according to the promotion's terms.

International shipping rates may differ from domestic rates due to destination, carrier, customs requirements, and fulfillment arrangements.

4. Estimated Delivery Times

Delivery times vary based on the shipping destination, product availability, fulfillment location, and selected shipping method.

Estimated shipping and delivery timeframes, when available, are provided on product pages, during checkout, or in order-related communications.

Please note that processing time and shipping transit time are separate. Your order must be processed before it can be shipped.

International deliveries may require additional transit time due to customs inspections and local carrier processing.

Delivery estimates are not guaranteed unless expressly stated otherwise.

If we are unable to ship your order within the timeframe communicated at purchase, we will provide an appropriate delay notice and available options in accordance with applicable law.

5. Multiple Shipments

Maysen Jane offers a curated selection of beauty, skincare, wellness, and comfort products that may be fulfilled by different trusted suppliers.

As a result, orders containing multiple products may arrive in separate packages and on different delivery dates.

You may receive more than one shipping confirmation or tracking number for a single order.

Separate shipments do not necessarily indicate that an item is missing from your order.

6. Order Tracking

Once your order ships, tracking information will be emailed to the address provided during checkout when tracking is available.

Please allow time for the shipping carrier to update tracking information after receiving your package.

If you have not received a shipping confirmation or have questions about your order's status, please contact us at maysenjanellc@gmail.com.

7. Shipping Delays

Although we work to provide timely deliveries, unexpected delays may occur due to circumstances including:

• Severe weather or natural disasters.

• Shipping carrier disruptions.

• High order volumes or seasonal demand.

• Inventory or fulfillment delays.

• Incorrect or incomplete shipping information.

• Customs processing or international shipping restrictions.

• Other circumstances beyond our reasonable control.

We appreciate your patience and understanding if unexpected shipping delays occur.

Nothing in this policy limits your rights under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address before placing an order.

If you notice an error, contact us as soon as possible at maysenjanellc@gmail.com.

We will make reasonable efforts to assist with address corrections before shipment, but changes cannot always be guaranteed once an order enters processing or has shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address provided by the customer.

9. Lost, Missing, or Damaged Packages

If your order arrives damaged, appears to be missing items, or has not arrived within the expected delivery timeframe, please contact us at maysenjanellc@gmail.com.

When contacting us, please include:

• Your order number.

• The email address associated with your order.

• A description of the issue.

• Photographs of damaged products or packaging, if applicable.

We will review the situation and work with our fulfillment partners or shipping carriers to determine an appropriate resolution.

Any refunds, replacements, or other remedies will be provided in accordance with our policies and applicable law.

10. Returns and Refunds

For information regarding returns, exchanges, damaged products, and refund eligibility, please review our Refund Policy.

Due to the nature of certain beauty, skincare, and personal care products, some items may be subject to specific return restrictions as described in our Refund Policy.

11. Changes to This Policy

Maysen Jane reserves the right to update or modify this Shipping Policy as needed to reflect changes in our operations, fulfillment providers, shipping services, or applicable legal requirements.

The most current version will always be available on this page.

Changes will not override any rights or obligations applicable to orders already placed.

12. Contact Us

We are here to help make your shopping experience as enjoyable as possible.

If you have questions regarding shipping, delivery, international shipping availability, or your order, please contact:

Maysen Jane LLC

Email: maysenjanellc@gmail.com

Website: https://maysenjane.com

Thank you for choosing Maysen Jane. We appreciate your support and look forward to being part of your everyday self-care routine.